I love to make handmade goods and produce exceptional quality quilting. I am confident in the quality of my work and never allow any goods to leave my studio with visible defects. If the case be you find any issues with your goods, please read the following and contact Quilt it Custom Brisbane with your concerns.
In Australia, handmade goods are covered by automatic consumer guarantees under Australian Consumer Law (ACL), requiring items to be free from defects, durable, and fit for purpose.
1. Our Guarantee
​
Quilt it Custom Brisbane warrants that our handmade products and quilting service applications are free from defects in workmanship and materials at the time of delivery.
2. Coverage Period
​
This workmanship warranty on handmade goods is valid for 12 months from the date of purchase/service. If you have an issue with stitching in your quilt, please contact Quilt it Custom Brisbane as soon as possible from date of collection.
3. What is Covered
​
-
Structural defects (e.g., failed stitching, weak joints).
-
Manufacturing faults in fabrics - relevant to handmade goods made by Quilt it Custom Brisbane.​
​
4. What is Not Covered
​
-
Normal wear and tear.
-
Damage caused by misuse, negligence, improper care, or accidents.
-
Exposure to extreme elements (e.g., rain, direct sun for indoor items).
-
Minor variations in size, color, or texture that are natural characteristics of handmade products.
-
Faults in fabrics and materials supplied by customers for Quilting services.
​
5. Have an issue? Don't worry, I am happy to work it out with you. Please contact me at Quilt it Custom Brisbane within the warranty period. Please provide:
​
-
Proof of purchase - Date and receipt/Order number..
-
Photographs of the defect.
-
A description of the issue.
If there is a valid failure of workmanship in your product, I will repair the product or the quilt in question.